IS THE SITE SECURE?

Yes, this site follows all recommended security precautions. We adhere to all web security standards when it comes to encrypting your data. We do not store credit card numbers or information in our databases.

WHAT CREDIT CARDS DO YOU ACCEPT?

Black Goat Cashmere accepts all major credit cards: Visa, MasterCard, and American Express.

WILL I BE CHARGED SALES TAX?

Sales Tax is only charged on orders shipped within Canada.

NO SALES TAX IS ADDED TO ANY FOREIGN ORDER.

We will collect sales tax at the following rates:

British Columbia: HST 12%
New Brunswick: HST 13%
Newfoundland and Labrador: HST 13%
Nova Scotia: HST 15%
Ontario: HST 13%
Prince Edward Island GST 5%
Alberta : GST 5%
Nunavut : GST 5%
Northwest Territories : GST 5%
Yukon : GST 5%
Saskatchewan: 5%
Quebec: GST 5%
Manitoba : GST 5%

HOW DO I PLACE AN ORDER?

1. You can add items to your shopping bag from the product page.

2. When you add an item to your bag, you can choose to either Continue Shopping or Proceed to check out. Also, you can view your shopping bag at any time while shopping by clicking the Shopping Bag link at the top of the screen.

3. When you are ready to checkout, click the Proceed to Checkout button.

4. Confirm your billing/shipping address, choose a shipping method, click the button for either shipping to a residence or a business, and choose a payment method. Please note your entire checkout process is secure.

5. Finally, you will review your cart, enter your payment details, and submit your order. Please include any specific instructions for your order in the Customer Notes section.

6. Once your order is placed, you will receive email confirmations about the status of your order

I'M HAVING DIFFICULTY PLACING MY ORDER, WHAT SHOULD I DO?

Please contact the Customer Service Department at 1 855 860 GOAT (4628) during normal business hours and we will be happy to walk you through the ordering process. Outside of business hours, simply send an email to info@blackgoatcashmere.com or leave a voicemail and we will respond the next business day.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes, you will receive email confirmation at every stage of the order process.

An email confirmation is sent immediately once your order is placed to notify you that it is being processed. After we confirm your order, you will receive an email with your tracking information when your order is shipped.

HOW CAN I CHANGE MY ORDER?

You can send an order change request to info@blackgoatcashmere.com or contact us via phone. Changes can only be made if we receive the request within 24 hours. Once your order is paid or shipped, no changes can be made.

WHAT IF THE ITEM I ORDER IS SOLD OUT? WHY WAS MY ORDER CANCELLED?

We make every effort to keep sufficient stock of items listed on our site. Occasionally we do sell out of certain products and sizes. If we cannot fulfill your order, we will notify you via email and changes will be reflected in your order total.

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 1-2 days to fully process your order. Once orders are processed, items are usually shipped the next business day.